Reference

Open privacy controls before joining

Your account details, DANA, OVO, GoPay and QRIS payment references, and device sessions are covered in one Privacy Policy before you enter the lobby.

Account data scopeCookie choicesPayment reference handlingSupport contact paths
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DIRECT HELP

Contact privacy support without leaving account

Privacy requests need a clear route, not a hunt through unrelated pages. Our support desk handles access requests, correction requests, cookie questions, and account-security concerns through live chat, WhatsApp, and email.

Live chat Use live chat from the lobby footer between 09:00 and 23:00 WIB for quick privacy questions. Tell us whether your request is about cookies, account data, device sessions, or payment references.
WhatsApp support Message our WhatsApp channel if you cannot log in but need privacy help. We will ask for safe identity checks, such as registered email and masked phone digits, before discussing your account.
Email requests Send detailed requests by email when you want data correction, deletion consideration, or a copy of account records. Include your username, contact email, and the payment rail involved, such as DANA or QRIS.
DATA PRACTICE

Check data handling inside your account

Privacy controls work better when you know where to look. Inside your account, open Account > Security > Active Sessions to check recent device activity and sign out sessions you do not…

Account data

We use your registration details to open and maintain your account, confirm contact paths, and match support requests. Profile changes are recorded so we can trace who asked for an update and when.

Payment records

DANA, OVO, GoPay and QRIS activity is stored as transaction references, status codes, and timestamps. We avoid showing full wallet details in support replies and use masked data during checks.

Cookies

Cookies help keep your session active, remember language preference, and measure whether pages load correctly. You can change browser cookie settings, but some account and wallet functions may need essential cookies.

Device security

Login checks may use IP address, browser type, device model, and session time. If the pattern changes sharply, we may ask for extra confirmation before account data or wallet actions continue.

Retention period

We keep records only as long as needed for account operation, dispute handling, payment tracing, security checks, and legal duties. When data is no longer needed, we remove or anonymise it where practical.

Change requests

You can ask us to correct profile details, explain stored records, or consider deletion where local law allows. Start from live chat or email so your request reaches the privacy queue.

Browse privacy answers before account setup

These answers cover the privacy questions we see most often before account creation and after login. They focus on what data we collect, how payment references are handled, how cookie choices work, and how you can contact us. If your case involves an active dispute or an account you cannot access, contact support so we can check identity safely.

We collect registration details, contact data, login records, device signals, and wallet references needed to run your account. We may also keep support messages and game-session records for balance checks and account safety.

Yes. The policy covers payment references from DANA, OVO, GoPay and QRIS, including transaction status, timestamp, and masked identifiers. We use those records for deposits, withdrawals, dispute checks, and security monitoring.

Yes. Contact live chat, WhatsApp, or email with your username and the detail you want corrected. We may ask for identity confirmation before changing phone number, email address, or payment-related records.

Cookies help maintain login sessions, language preference, and page performance checks. Essential cookies support account and wallet functions. You can adjust browser settings, though some logged-in features may not work as expected.

After login, go to Account > Security > Active Sessions. You can see recent device activity and sign out sessions you do not recognise. If anything looks wrong, contact support right away.

We may share limited data with payment processors, fraud-prevention vendors, technical providers, or authorities where required. We do not sell your personal data, and we limit sharing to operational or legal needs.

Email support with your username, registered contact, and the reason for deletion consideration. Some records may need to remain for payment tracing, dispute handling, security checks, or legal duties under applicable local law.

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